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Anchored by Jake Tapper, The Lead airs at 4 p.m. ET on CNN.

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December 3rd, 2013
05:51 PM ET

What did the White House know before HealthCare.gov went live?

(CNN) - Ahead of the HealthCare.gov launch, contractors were concerned that the "Hub" was storing Personally Identifiable Information (PII), or people's private health information, according to e-mails obtained by CNN.

The administration says all of that was worked out, and the website complies with federal security standards.

"There's no PII on the federal data hub," said White House deputy senior adviser David Simas. "The federal data hub is basically a conduit that's used basically to determine eligibility, and basically see what kind of subsidies and other information are available to consumers."

"I can say very, very directly there's no PII on the federal data hub. Period," Simas added.

Additionally, security testing is conducted on an ongoing basis to appropriately safeguard personal information, press secretary for Health and Human Services Joanne Peters told CNN in an e-mail. The security of the system is also monitored by sensors and other tools to deter and prevent any unauthorized access.

Since October 1, about a third of people who have signed up for plans on the site have errors in their enrollment records, The Washington Post reports. Individuals who think they have successfully signed up for insurance might not be getting what they expect on time, because the information given to insurance companies was incorrect.

The White House disputes the Washington Post's number, but did not disclose its number.

"Essentially the 834 is a way to transfer the enrollment from HealthCare.gov to the insurance companies, and there were some errors that it developed in the first couple of months. That's significantly getting better," said Simas.

"834" is the code for the final step in the HealthCare.gov process, when all the data entered is sent to the insurance company a user has chosen. It sets up the actual insurance policy and hands off responsibility to the company or organization running that plan.

From the start, that data was not transferring correctly. But Simas said those people affected will be contacted.

"Over the course of the next two to three weeks, CMS is going to be reaching out to folks who are enrolled through the federal marketplace just to confirm with them to make sure that they've made the connection with the insurance company, so that they're covered on January 1," said Simas.

Officials declared the previously dysfunctional HealthCare.gov website working smoothly for most users on Monday, saying one million people visited the site yesterday. But it appears few of them signed up for health care.

Simas would not confirm how many enrollments took place, saying the administration would release those numbers later this month.

"When people go on to a website to look at insurance products, they go back eight, nine, ten times. They spend 20 minutes, or 30 minutes looking at their different options because this isn't an impulse purchase. It's about making sure that you find the plan that works best for you," said Simas.

But then why not just share the numbers? President Barack Obama has talked many times about transparency, but it appears the White House releases numbers that are good when it wants to, while hiding bad ones as much as possible.

"In terms of releasing numbers, this is like Medicare, it's like Medicaid, it's like the monthly release of jobs numbers," said Simas. "We said from the beginning that once a month, so we can do quality control to make sure that we've got the numbers in from the different states, we will release the numbers."

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